COVID-19 information

OCTOBER 2021 Update:  The PHO currently mandates masks in all indoor spaces, with or without vaccinations.  Please discuss your concerns and your health conditions to your therapist before the massage.  Covid19 surveys must be completed before you enter the clinic. Please wash hands or sanitize before entering and before exiting the clinic. We appreciate your diligence on this matter. With our long waitlists going into the fall/holiday season we have temporarily restricted new patients. New patients are welcome to book online as of January 2022. 

JUNE 2021 Update:  We are waiting on direction and a confirmed time table for the lifting of restrictions. For now, we still require masks by law in the clinic, and the filling out of the COVID19 Daily health check prior to treatment.  As Sandy and Renée will be both fully vaccinated ( Phizer) early June, we have opened up our online booking from 30 days rolling, to 60 days rolling. As of June 1st the prices are increasing by $5. We are so thankful for the great cooperation of our patients. Your helpfulness has been a blessing!  

JULY UPDATE: As of July, we are now in phase 3. At this time Sandy and I will be slowly starting to work on the same days. We will ensure you do not enter/exit the clinic at the same time as another patient and we  have plenty of space to accommodate 2 patients in the clinic at the same time.  Sandys’ treatment room also does have its’ own door – so you may be asked to enter and leave thru her door.  We have turned on the online booking for all current and new patients. Thank you for your patience as we were quite swamped for the first 2 months of re-opening. 

Hello! We get to share some exciting news! We are apart of Phase 2 and can currently re-open as of May 19th. To ensure that we have the supplies needed and time to arrange the schedule, Sandy McCrimmon, RMT, will be starting on Thursday May 21st.  Renée Caines, RMT, will be starting as soon as child care is secure.
We thank you for your patience and understanding during our closure. To re-open with patient’s health and safety as a priority, we have made many modifications and have some requests of you so we can proceed. This will be flexible and modified as the PHO updates the current COVID-19 situation.  BC is already a wonderful place to live and thankfully we have done very well in managing the situation. Let’s keep up the fantastic work with mindful behaviours like hand-washing, covering any coughs or sneezes, no face touching and physical distancing.

What RMT’s are responsible for:
We have enhanced hand hygiene: Washing hands longer and using disposable paper towels.
Being honest with our health status: We will cancel our work days if ill and reschedule when appropriate.
Assessing your health: It will seem redundant, but we will mention it when you book, then you will be phoned the day before your appointment and we have to assess you when you arrive. This is for everyone’s safety.
Keeping physical distance outside of treatment room: Sorry no handshakes, no high fives. Any home care will be discussed and demonstrated at a distance. Payments for treatment will be automatically billed and credits cards charged when treatment’s completed. E-transfers and Cash are ok.
We will supply face masks as much as we can, please understand that PPE in in great demand. We suggest you bring your own that fits your face specifically.
Enhanced cleaning and disinfection between patients: As we have been diligent cleaners pre-COVID, we will  step it up a notch by disinfecting high traffic areas, door knobs and any “touchable items” after each patient.
Staggered booking: We are starting out cautiously by alternating our work days for the first 2 weeks. This will help us get into the groove of the new rules to ensure we are doing them effectively. This also keeps the clinic at 1 RMT: 1 Patient ratio in 900+ sq. ft. When we find it appropriate, we will work at the same time, but the appointments will be offset by 15 mins to keep our waiting room empty.
We are not currently accepting new patients: As much as we love your referrals, we are only taking our known patients at this time. We have established trust with you and we understand your current health issues. We remind those over age 60, immunocompromised, people with diabetes, and heart conditions to please be critical of your choice for massage. Does massage for you do more harm then good? It is an individual choice. We suggest you speak with your doctor to ensure that your doctor is aware you are having massage and that you are out in the community.

What Patients are responsible for:

Stay home if sick: Please do not book if you are not feeling well with any virus. You will be sent home without treatment if we see any sign of viral illness.
Please fill out assessment forms: You will be asked to fill out a Daily Health Assessment on the phone and in person/online. This will need to be done every treatment until told otherwise.
You must sign the COVID-19 consent form: You understand that we are doing our best to mitigate risk during a global pandemic through protective measures and you understand the risk of coming to and from your appointment and you, alone, have made the choice to come in. Due to the nature of massage, physical distancing is not possible in the treatment room.
Arrive on time and come alone : Please arrive at your scheduled time. The door will be open for you to walk in when we are ready.  A chaperone is allowed for minors or others who need assistance.
Wash hands before entering the clinic: The key will be available for you to wash your hands in the washroom, or if you prefer, wash your hands in our sink before and after treatments. Hand sanitizer is also available.
Please wear/bring a mask:  Wearing a mask is a choice, but it is a discussion that can take place respectfully when we take into account health history and comfort. PPE will be available if needed,
Maintain physical distance: While in the clinic, it may be habitual to stand close and chat, but for now we need to resist and keep generous space. The clinic is fantastic for space in the lobby and treatment rooms.
Please ask questions: If you have any questions or concerns, we will do our best to answer them. We encourage a honest and open dialogue to ensure everyone feels safe and secure while at Sparrow.  We are excited and happy to be helping our community!

Thank you for reading and understanding the new, and temporary modifications. Our diligence now will help us get through this the best way we can.

COVID-19 is primarily known to spread through droplets.
Those droplets may possibly contain live virus that may infect you. To slow the spread of the virus we need to be aware of excellent hand washing, no touching face and covering any coughs or sneezes to not allow droplets to contaminate an area. COVID-19 is not known to be transmitted through skin.