Late cancellation or missed appointments
When you book an appointment with us, that time is allotted for you – and ONLY you. We do our best to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.
Please understand that massage therapists only get paid when they deliver treatment. Consequently, missed appointments are costly and prevent us from providing treatment to other patients.
If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be charged the full cost of the treatment as booked.
In the event that you are unable to keep your scheduled appointment time or duration with us, please contact us by phone or email at least 24 hours prior to your appointment. Feel free to send a safe friend or a relative to take your appointment instead.
If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied. Please keep in mind that Missed or cancelled appointments can not and will not be billed to any Insurance/Employment benefits.
Note: We recognize that Life happens and there are circumstances that are out of your control (sudden illness, family emergencies, etc.); therefore your therapist may make an exception to the above policies on those rare occasions.